Welcome to Viva Restaurant! By signing up for our SMS services, you agree to these Terms and Conditions. Please read them carefully to understand your rights and obligations when using our SMS communication service.


1. Overview of SMS Service

Viva Restaurant uses SMS messaging to provide customers with promotional offers, updates, and special event notifications. By opting in to our SMS service, you agree to receive recurring messages from Viva Restaurant. Message frequency may vary depending on the nature of promotions and offers.


2. Opt-In Process

To subscribe to Viva Restaurant’s SMS services:

  • You must explicitly opt-in by providing your mobile phone number via one of the following methods:
    • Entering your phone number on our website and clicking “Subscribe.”
    • Sending a specific keyword (e.g., “VIVA”) to our designated short code.
    • Opting in at the point of sale or during account registration at the restaurant.

Once opted in, you will receive a confirmation message stating: “Thank you for subscribing to Viva Restaurant SMS alerts! Reply STOP to unsubscribe or HELP for assistance. Standard message and data rates may apply.”


3. Opt-Out Process

You can opt-out of Viva Restaurant SMS alerts at any time by:

  • Replying with the keyword “STOP” to any message you receive from us.
  • After opting out, you will receive a confirmation message stating:
    “You have successfully unsubscribed from Viva Restaurant alerts. You will no longer receive messages. For support, contact [email protected].”

4. Message and Data Rates

Standard message and data rates may apply, depending on your mobile carrier and current plan. Viva Restaurant is not responsible for any charges incurred by you for sending or receiving SMS messages.


5. Privacy Policy

Your privacy is important to us. By opting in, you consent to Viva Restaurant collecting, storing, and using your mobile phone number solely for the purposes of sending SMS communications. Your information will not be shared with third parties, except as required by law.

For more details, refer to our Privacy Policy.


6. Supported Carriers

Our SMS services are supported by major mobile carriers. However, delivery is subject to the capabilities of your carrier. Viva Restaurant is not responsible for any undelivered messages due to carrier restrictions or network issues.


7. Limitation of Liability

Viva Restaurant shall not be held liable for any delays, failures, or errors in delivering SMS messages due to technical issues, network outages, or circumstances beyond our control.


8. Changes to Terms and Conditions

Viva Restaurant reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of the SMS service after any changes constitutes acceptance of the updated terms.


9. Contact Us

If you have any questions or need assistance with our SMS services, please contact us:

  • Phone: (281) 970-2800
  • Website: https://ricehop.com/

By opting into Viva Restaurant SMS services, you confirm that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Viva Restaurant—we look forward to serving you!